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- Define organization vision, mission and charter
- Assess status
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- Develop strategic plans for all levels of the organization
- Define quantifiable objectives, roles & responsibilities for all levels of the organization
- Conduct gap analysis and identify opportunities for improvement
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- Reduce cost
- Improve quality
- Lead key initiatives
- Develop internal processes
- Improve service levels
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- Coach new managers
- Train technical leads into becoming team leads
- Analyze and correct service level issues
- Transition responsibilities to permanent owner
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